Jay Flatt's Personal Mission Statement
I will provide the best service possible for every client I represent.To be the best Realtor I can be, I am willing to give up a large portion of my personal life to ensure the highest level of service, integrity, and knowledge possible. To do this, I have committed to being reachable to all of my clients 24 hours a day - 365 Days a year within 10 minutes or less. This I do not because of my clients expectations, but because of my commitment to their service.
I will never tell a client what they want to hear if it is not reality. I will never enter into a client relationship where I know what is expected of me can not be done in good faith. I acknowledge that I may periodically lose business because I am truthful with my clients and sometimes my competitors will tell them what they want to hear to temporarily to get their business. In the long run, I know that my honesty will prevail.
I will always remember that to have a winning relationship for my clients, we must always have a mutual goal. I am neither slave - nor master, but a fellow member of a winning team.
I will never lose sight that my honesty, loyalty, understanding, work ethic and creativity are what make me so very different from the real estate masses. I will always promote the best interest of my clients, and I will always disclose to my clients all facts that might affect or influence their decision.
I will freely give of my time and money to help my community and charities. I will never lose sight of how many people in the world are less fortunate than myself. I will also attempt to educate my fellow agents, and to raise the standard by which Realtors are measured in the public eye.
I will never forget that I can easily go from being the Top Agent in Middle Tennessee to being a Nobody, by losing sight of the fact that I owe to my clients everything that I am or might ever hope to be. They have placed me where I am today, at the pinnacle of my profession, and they can just as easily take it all away.
I respect your time, and value your business. I know you could go anywhere for your real estate needs, and appreciate having the opportunity to serve you the best way I can.